Dec 10, 2010

The Future is Here: Remote Oven Repair!

Our oven's brain is back. Its control board blew a couple days before Thanksgiving. (But of course!) We called our local appliance guys, an amiable father-son team. They pronounced gloomily, "Thermador stopped making these control boards. You'll have to get a new oven."

New oven . . . new oven . . . new oven . . . the words rang ominously in our heads. Our oven has a downdraft venting system, because it's in our island and we need openness. The only other brand we could get besides a Thermador is a Jenn-Air. They're about $2,000, and we've only had the Thermador for seven years. We were hoping there were at least thirteen more years to go!

So my super smart Mr. Dream Kitchen looked up the model number on the web and found this amazing company,, in Austin, Texas. For $180 they fixed our control board, and if it hadn't worked, they wouldn't have charged us. This involved shipping it and hoping like heck we'd actually get it back. But we did, in just a few days.

We then had the local father-son team install it, but the dad really balked because he feared we would blame them and not pay them if it didn't work. I bullied him into it, in my charming way, and our gamble worked out beautifully. The proof is in the pudding, or in this case, the Chocolate Dump-it Cake that is cooling on the counter.

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